FAQ
Questions, answered clearly
Everything you need to know, in plain terms.
How do I register?
Registration is simple — sign up with your email, verify it, and set up your account in a few minutes.
How long do deposits and withdrawals take?
In most cases, deposits and withdrawals are processed instantly, often within minutes.
Are there any fees on deposits & withdrawals?
No. They are currently free of charge at this time.
How long do deposits and withdrawals take?
In most cases, deposits and withdrawals are processed quickly, often the same day.
How does the referral program work?
Refer a new investor to Exscend. Once their deposit is confirmed, you earn a 10% commission on that deposit.
Are you a registered/licensed platform?
[Placeholder — insert your actual regulatory status here, confirmed by your compliance/legal team before publishing.]
What happens if I want to withdraw everything and leave?
You’re free to withdraw your available balance at any time, subject to any package-specific terms (such as lock-up periods) shown at the time you invested.
Do I need to complete KYC?
Yes. KYC (identity verification) is required for full access to withdrawals and investment features. It’s a standard step that protects your account and keeps the platform secure for everyone.
Do you support two-factor authentication (2FA)?
Yes. 2FA adds a second verification step at login, beyond your password, to keep your account secure. We recommend enabling it for every account.